#3734 closed Defect (fixed)
People do not understand the error table in plugin administration
| Reported by: | ewinslow | Owned by: | |
|---|---|---|---|
| Priority: | normal | Milestone: | Elgg 1.8.1 |
| Component: | Core | Version: | 1.8 Beta |
| Severity: | minor | Keywords: | |
| Cc: | brett@… | Difficulty: | difficult |
Description
Not that we've done any user research to prove this, but it seems too often that I get help requests to fix a problem, when the cause of the problem is staring them in the face and from my perspective clearly explained. (Facebook theme requires "Priority after profile" but value is "before" ERROR).
This is one area that usability project definitely could have come in handy :).
Change History (8)
comment:1 in reply to: ↑ description Changed 21 months ago by brettp
comment:2 Changed 21 months ago by brettp
What if we just change the headers? "Tested value" and "Actual value" are pretty ambiguous. What about "Should be" and "Currently is" or similar?
comment:3 Changed 21 months ago by ewinslow
Expected/Actual is pretty typical terminology I think. "Tested" definitely threw me off. I'd lean away from trying to make it read well in English. It's hard enough in English and probably won't work in many other languages.
comment:4 Changed 21 months ago by brettp
- Milestone changed from Needs Review to Elgg 1.8.1
@Evan - So you suggest Expected Value and Actual Value as headers?
comment:5 Changed 21 months ago by ewinslow
Yes.
comment:6 Changed 21 months ago by cash
Just understand that it could be a perfect interface and people will still ask you for help with this. At some point I changed the error message for misconfigured plugins from "This is a misconfigured plugin" to "This is a misconfigured plugin. It has been disabled. Please search the Elgg wiki for possible causes (http://docs.elgg.org/wiki/)". We still get people posting things like "Help. I tried to enable a plugin and it didn't work. Instead I got a message of 'This is a misconfigured plugin. It has been disabled. Please search the Elgg wiki for possible causes (http://docs.elgg.org/wiki/)' What should I do?"
comment:7 Changed 19 months ago by Brett Profitt
- Resolution set to fixed
- Status changed from new to closed
Fixes #3734. Changed "Tested value" to "Expected value" in the plugin deps matrix.
Changeset: 83f959ea0f131aea42c7a14614af27a48694e710
comment:8 Changed 19 months ago by Brett Profitt
Fixes #3734. Changed "Tested value" to "Expected value" in the plugin deps matrix.
Changeset: 83f959ea0f131aea42c7a14614af27a48694e710
Agreed. That part of the admin area could use a review. I wrote it without planning that grid to be the final product, but haven't had a chance to revisit.